!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> Alpha Optics terms and conditions

Terms and Conditions

Privacy & Security
We realize importance of your privacy and therefore we never sell or exchange your information with anyone. Call us at +1-289-288-1049 (or toll free from North America - 1-866-602-5742) to place your order over the phone or send your request by e-mail to mail@alphaopticsinc.com.

Payment Methods (Canadian customers)

Orders from Canada can be paid in Canadian dollars by cheque, wire transfer, e-transfer, direct deposit to Alpha Optics bank account, Western Union, MoneyGram, or PayPal (verified users only). Payments also could be submitted by credit cards (VISA and MasterCard) if shipped to the billing address only.

visa  Paypal

Payment Methods (US customers)

Orders from USA can be paid in US dollars by cheque, or wire transfer. Payments also could be submitted by credit cards (VISA and MasterCard) if billed in Canadian dollars and shipped to the billing address only. Western Union, MoneyGram, and PayPal payments from verified users could also be accepted if billed in Canadian dollars.

visa  Paypal

Payment Methods (International customers)

Orders from all other countries outside Canada and USA can be paid in US dollars by cheque, or wire transfer. Payments also could be submitted in Euros by wire transfer. Western Union, MoneyGram, and PayPal payments from verified users could also be accepted if billed in Canadian dollars.

Paypal

Return policies

BY ORDERING FROM US YOU AGREE TO ABIDE BY THESE TERMS AND CONDITIONS

We offer a 15-day money-back satisfaction guarantee on all products, except custom made professional equipment (check when placing your order if your item qualifies). If you are not completely satisfied with your purchase, you can return it within 15 days for refund, exchange or upgrade. Please note that the 15-day grace period begins from the time you receive the purchase and ends when you give the package to the forwarder. To arrange for a return you will have to contact us to get a Return Merchandise Authorization number (RMA). Packages without an RMA will be rejected and sent back to sender. You'll incur additional shipping costs to send it back to us the second time and we will not reimburse these charges. Typically we give an RMA number on "no questions asked" basis, unless the 15 day return period is over. An RMA does not guarantee a refund. Issuing an RMA we agree to inspect the merchandise and resolve the matter according to the terms and conditions set forth below:
  • We charge a 10% restocking fee on all returns/refunds. The fee covers return handling costs, repackaging and preparation for resale.
  • There is NO restocking fee on exchanges or upgrades on the merchandise with the same or equal value.
  • All upgrades should be completed within 30 days after you receive our product.
  • We can only replace, upgrade or issue a credit for the units that were returned in the original condition and packaging. We reserve the right to send damaged, misused, abused and obviously used merchandise back to the customer.
  • RMA # is valid for 15 days. The returned merchandise must be received in our warehouse no later then 15 days from the date the RMA# was issued.
  • Customer is responsible for shipping and insurance costs associated with returning the merchandise for refund, upgrade or exchange. In the case of incorrectly filled order we’ll make shipping arrangements to return the merchandise.
  • Shipping charges are not refundable.
  • Returns past 15 days will be subject to a greater restocking fee or may not be accepted at all, as per our discretion
  • ALL CLEARANCE SALES ARE FINAL
Note that the return policies above do not apply to returns for repairs and replacement under warranty, though the RMA number must be obtained before shipping any defective item to us.

Warranty

All our products are covered by a limited warranty from 12 months to the lifetime depending on the product (except clearance items). Should you have any problems please contact us.

Special Order

If you did not find the specific item you wanted, let us know. Send us an email with detailed description of the item, and chances are we will be able to get it for you.

International Shipping

Many of our products are strictly regulated. Therefore we require for special arrangements to be made directly with us before making a purchase that has to be shipped abroad. You may also be liable for customs fees, once the package reaches your country. You are responsible for these charges. We have no way of controlling or predicting them. Since these policies vary widely from country to country, you are advised to contact your local customs officials for more information. We will not reimburse you for these fees. Additionally, when ordering from us, you are considered the importer of record, and must comply with all laws and regulations of the country in which you are receiving the package.

Pricing

All listed prices are in US dollars EXW Hamilton. We reserve the right to change prices at any time without notice.



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All rights reserved.