Terms & Conditions

Terms

Privacy & Security

Alpha Optics Systems Inc. is committed to respecting your privacy and protecting your personal information whether you are browsing for information or conducting business with us through electronic channels. 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

We take precautions to protect your information from loss or theft, unauthorized access, use or disclosure, modification or destruction through appropriate administrative, technical and physical security measures and safeguards

If you have any questions about this policy or about how we manage personal information, you may Call us or contact us by e-mail.

Payment Methods

Payment Methods (Canadian customers)

Orders from Canada can be paid in Canadian dollars by cheque, electronic fund transfer, INTERAC e-transfer, Western Union, MoneyGram, or PayPal (verified users only). Payments also could be submitted by credit cards (VISA and MasterCard), if shipped to the billing address only.

 

Payment Methods (US customers)

Orders from USA can be paid in US dollars by cheque, or wire transfer. Payments also could be submitted by credit cards (VISA and MasterCard) if billed in Canadian dollars and shipped to the billing address only. Western Union, MoneyGram, and PayPal payments from verified users could also be accepted if billed in Canadian dollars.

Payment Methods (International customers)

Orders from all other countries outside Canada and USA can be paid in US dollars by cheque, or wire transfer. Payments also could be submitted in EUR by wire transfer. Western Union, MoneyGram, and PayPal payments from verified users could also be accepted if billed in Canadian dollars.

Return and Refund Policy

Thank you for considering Alpha Optics Systems Inc. products! Please, carefully inspect your merchandise immediately upon receipt. If you are not completely satisfied with your purchase, you can return it within 15 days for refund, exchange or upgrade. The 15-day grace period begins from the time you receive the purchase and ends when you give the package to the carrier.

Please, note that the return policy does not apply to returns for repairs and replacement under warranty, though the RMA number must be obtained before shipping any defective item to us.

 

To return an item, please follow these steps:

  • Please carefully inspect your merchandise immediately upon receipt.
  • Send us an email indicating your invoice number, merchandise description, merchandise serial number and reason for return to return@alphaopticsinc.com.
  • You will receive an email/call with a Return Merchandise Authorization number (RMA) number and address to which the item must be returned. The RMA number will be active for 15 days. Please note that it may take several days for the RMA number to get generated.
  • Pack the item(s) securely using the original packing material. You must include a copy of your original invoice with your shipment.
  • Write the RMA number on the outside of the packaging box.
  • Please note that we do not accept freight collect or COD shipments.
  • To ensure proper delivery, we highly recommend that you choose a carrier that offers delivery notification (e.g., UPS, Canada Post, DHL or FedEx).
  • Do not return the item to us unless specifically told to do so as you may end up being responsible for double shipping costs.
  • You should expect to receive your refund within 15 business days of the receipt of your package with returned merchandise. Each refund will be treated on a case by case basis depending on circumstances.

 

D.O.A. (Dead on Arrival) Policy

We take all steps to ensure the products you receive are complete and in working condition. However, if the product arrived D.O.A, report it to us within 72 hours of receipt and we will gladly expedite an exchange of the product if the following conditions are met:

  1. The product was not modified or disassembled in any ways to void the factory warranty.
  2. You contacted us in a timely manner and were issued an RMA number

We cannot accept the physically damaged product.  If the packaging is reasonably damaged (enough to believe the product inside suffered damage as well), please do not accept delivery from the carrier. If delivery was accepted, and the product was damaged, we should be notified within forty-eight (48) hours of receipt, at which point we will assist you in contacting the carrier and invoking the insurance policy.

Please note these important facts:

  • A return will not be completed unless an RMA number is attached. Packages without an RMA will be rejected and sent back.
  • We can only replace, upgrade or issue a credit for the units that were returned in the NEW condition and original packaging. We reserve the right to send damaged, misused, abused and obviously used merchandise back.
  • All upgrades should be completed within 15 days after you receive our product.
  • Customer is responsible for shipping and insurance costs associated with returning the merchandise for refund, upgrade or exchange.
  • Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
  • Any payment processing fees are non-refundable and will be deducted from your refund.
  • Special orders, large orders, custom made professional equipment, clearance sales, and products sold ‘as is’ cannot be returned. Please, check when placing your order, if your item qualifies for unconditional returns.
  • We do not charge restocking fees for most items sent back within 15 days of receipt of merchandise. Restocking fees do not apply for items that are returned new, unused and with all original packaging and accessories, items for exchange and upgrade provided all return conditions are met and return instructions are followed.
  • We reserve the right to charge a restocking fee of 10% or greater on items returned in not original packaging, and for those returns past 15 days.

More Information

Warranty

All our products are covered by a limited warranty from 12 months to the lifetime depending on the product (except clearance items). Should you have any problems please contact us.

Special Order

If you did not find the specific item you wanted, let us know. Send us an email with detailed description of the item, and chances are we will be able to get it for you.

Pricing

All listed prices are in Canadian dollars. We reserve the right to change prices at any time without notice.

International Shipping

Many of our products are strictly regulated. Therefore, we require for special arrangements to be made directly with us before making a purchase that has to be shipped abroad. You may also be liable for customs fees, once the package reaches your country. You are responsible for these charges. We have no way of controlling or predicting them. Since these policies vary widely from country to country, you are advised to contact your local customs officials for more information. We will not reimburse you for these fees. Additionally, when ordering from us, you are considered the importer of record, and must comply with all laws and regulations of the country in which you are receiving the package.

Warranty Information

The following supplements the warranty statement that accompanies your Alpha Optics product.

All our products are covered by a limited warranty from 12 months to the lifetime depending on the product (except clearance items). Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified period after that date.

The warranty covers manufacturing defects only and does not include consumables items such as batteries unless listed above under 'general information'. The liability of Alpha Optics Systems Inc. is limited to the cost of repair and/or replacement of the product under warranty. Alpha Optics Systems Inc. shall not, in any event, be liable for any damages, including any lost profits, lost savings, or other incidental or consequential damages arising out of the use or inability to use such products.

The warranty is invalidated when:

  • Any products were failed due to an accident, purchaser’s abuse, neglect, mishandling, misuse, tampering, incorrect adjustments, improper storage, or failure to operate and maintain the environmental conditions in accordance with instructions provided in the owner’s manual(s) supplied.
  • Products were altered and/or repaired by the purchaser or unauthorized third party.
  • Products were failed when used in conjunction with equipment which is electrically or mechanically incompatible with or of inferior quality to the product.
  • Products were failed due to installing or operating product under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
  • Products have cosmetic defects that do not interfere with product functionality.
  • Products are incomplete or defaced.
  • Products were returned with a different serial number from what was authorized for return.
  • Products were sold “as is”.
  • Products were discontinued by the manufacturer and either parts or replacement units are not available due to reasons beyond the control of Alpha Optics Systems Inc.
  • Freight damaged items. If your shipment arrives damaged, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and arrange for a carrier inspection of damaged merchandise.

Customer is notified that operation of the night vision equipment during daylight hours or under any excessive light conditions may permanently damage the internal components of the unit and said damage will not be covered under the warranty.

This warranty is extended only to the original purchaser. Warranty claims falling outside of the scope of these written warranty terms may incur repair, labor, and shipping fees charged to the customer. No other warranties except for this one applies to this product, including, but not limited to written, oral, statutory, expressed or implied.

To return an item for repair, please follow these steps:

  • Please carefully inspect your merchandise to ensure factory repair is needed.
  • Send us an email indicating your invoice number, merchandise description, merchandise serial number and the reason for repair to return@alphaopticsinc.com
  • You will receive an email/call with a Return Merchandise Authorization number (RMA) number, address to which the item must be returned, and a quote on any cost (if applicable). The RMA number will be active for 15 days. Please note that it may take several days for the RMA number to get generated.
  • Pack the item(s) securely. You must include a copy of your original invoice with your shipment.
  • Write the RMA number on the outside of the packaging box.
  • Please note that we do not accept freight collect or COD shipments.
  • To ensure proper delivery, we highly recommend that you choose a carrier that offers delivery notification (e.g., UPS, Canada Post, DHL or FedEx).
  • Do not ship any product to us unless specifically told to do so as you may end up being responsible for double shipping costs.