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Home » RETURN AND REFUND POLICY
Thank you for considering Alpha Optics Systems Inc. products! Please, carefully inspect your merchandise immediately upon receipt. If you are not completely satisfied with your purchase, you can return it within 15 days for refund, exchange or upgrade. The 15-day grace period begins from the time you receive the purchase and ends when you give the package to the carrier.
Please note these important facts:
To return an item, please follow these steps:
You will receive an email/call with a Return Merchandise Authorization number (RMA) number and address to which the item must be returned. The RMA number will be active for 15 days. Please note that it may take several days for the RMA number to get generated.
Pack the item(s) securely using the original packing material (original packaging is mandatory only for returning item). You must include a copy of your original invoice with your shipment.
Write the RMA number on the outside of the packaging box.
Please note that we do not accept freight collect or COD shipments.
To ensure proper delivery, we highly recommend that you choose a carrier that offers delivery notification (e.g., UPS, Canada Post, DHL or FedEx).
Do not return the item to us unless specifically told to do so as you may end up being responsible for double shipping costs.
You will receive an email/call with a Return Merchandise Authorization number (RMA) number and address to which the item must be returned. The RMA number will be active for 15 days. Please note that it may take several days for the RMA number to get generated.