WARRANTY INFORMATION

The following supplements the warranty statement that accompanies your Alpha Optics product.

All our products are covered by a limited warranty from 12 months to the lifetime depending on the product (except clearance items). Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified period after that date.

The warranty covers manufacturing defects only and does not include consumables items such as batteries unless listed above under ‘general information’. The liability of Alpha Optics Systems Inc. is limited to the cost of repair and/or replacement of the product under warranty. Alpha Optics Systems Inc. shall not, in any event, be liable for any damages, including any lost profits, lost savings, or other incidental or consequential damages arising out of the use or inability to use such products.

Limitation of Liability:

Alpha Optics Systems Inc. will not be liable for any claims, actions, suits, proceedings, costs, expenses, damages or liabilities arising out of the use of this product. Operation and use of this product are the sole responsibility of the Customer. Alpha Optics Systems Inc.’s sole responsibility is limited to providing the products and service outlined herein in accordance with the terms and conditions of this Agreement. The provision of products sold and services performed by Alpha Optics Systems Inc. to the Customer shall not be interpreted, construed, or regarded, either expressly or implied, as being for the benefit or creating any obligation toward any third party of legal entity outside Alpha Optics Systems Inc.’s obligations under this Agreement extend solely to the Customer. Alpha Optics Systems Inc.’s liability hereunder for damages, regardless of the form or action, shall not exceed the fees or other charges paid to Alpha Optics Systems Inc. by the Customer or the Customer’s dealer. Alpha Optics Systems Inc. shall not, in any event, be liable for special, indirect, incidental, or consequential damages, including, but not limited to, lost income, lost revenue, or lost profit, whether such damages were foreseeable or not at the time of purchase, and whether or not such damages arise out of breach of warranty, a breach of agreement, negligence, strict liability, or any other theory of liability.

The warranty is invalidated when:

  • Any products were failed due to an accident, purchaser’s abuse, neglect, mishandling, misuse, tampering, incorrect adjustments, improper storage, or failure to operate and maintain the environmental conditions in accordance with instructions provided in the owner’s manual(s) supplied.
  • Products were altered and/or repaired by the purchaser or unauthorized third party.
  • Products were failed when used in conjunction with equipment which is electrically or mechanically incompatible with or of inferior quality to the product.
  • Products were failed due to installing or operating product under conditions not in accordance with installation and operation guidelines or damaged by contact with tools or surroundings.
  • Products have cosmetic defects that do not interfere with product functionality.
  • Products are incomplete or defaced.
  • Products were returned with a different serial number from what was authorized for return.
  • Products were sold “as is”.
  • Products were discontinued by the manufacturer and either parts or replacement units are not available due to reasons beyond the control of Alpha Optics Systems Inc.
  • Freight damaged items. If your shipment arrives damaged, you must note the damage on the carrier’s delivery record in accordance with the carrier’s policy, save the merchandise in the original box and packing it arrived in, and arrange for a carrier inspection of damaged merchandise.

Customer is notified that operation of the night vision equipment during daylight hours or under any excessive light conditions may permanently damage the internal components of the unit and said damage will not be covered under the warranty.

This warranty is extended only to the original purchaser. Warranty claims falling outside of the scope of these written warranty terms may incur repair, labor, and shipping fees charged to the customer. No other warranties except for this one applies to this product, including, but not limited to written, oral, statutory, expressed or implied.

To return an item for repair, please click here to read more.